Guides for running NEMT OS.
How to set up your organization, run daily dispatch, bill and submit claims, and get the most out of reporting, driver, and referral workflows.
Start with Getting Started for setup order, roles, and your first sign-in.
Getting Started
Sign-in orientation, roles and access, recommended setup order, branding, and the dashboard.
Read the guideDay-to-Day Operations
Patients, drivers, vehicles, trip scheduling, Auto-Dispatch, and the Live Map.
Read the guideBilling & Claims
Billing rules, generating claims from trips, CMS-1500 downloads, and electronic submission.
Read the guideReports & Automation
Build custom reports, export data, and automate repeatable actions like trip-report delivery.
Read the guideDriver Portal
The mobile driver workflow: navigation, pickup/drop-off events, signatures, and completion.
Read the guideReferral, Payer & Payroll
Medical provider referrals, payer authorizations and fraud review, and driver payroll review.
Read the guideIntegrations & Live Features
Google Maps address autocomplete, live GPS tracking, and Google Drive workflow automation.
Read the guideSecurity & Data Privacy
Audit trails, data integrity, responsible use of PHI and location data, and troubleshooting.
Read the guideCan't find what you need?
Reach the team directly and we'll point you to the right guide or walk you through it live.
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